Open Sky Therapy
Privacy Policy

Privacy Policy

This privacy policy sets out how Open Sky Therapy uses and protects any information that you give when you use this website.

Open Sky Therapy is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Open Sky Therapy may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

 What we collect

We may collect the following information:

  • Name
  • Contact information including email address
  • Therapy assessment: Open Sky Therapy may ask about your background and family history, as well as the issues which are affecting you now.
  • Therapy notes: After each appointment Open Sky Therapy will record notes from the appointment, this may include what was done in the session, information on thoughts and feelings and any other information deemed relevant to the therapeutic process.
  • Client feedback and photographs: gathered with the clients explicit.

What do we use your information for?

 We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • To provide clients with the professional service requested from us.
  • To provide clients with the professional counselling service requested from us.
  • To provide clients with the professional counselling service requested from us.
  • To provide clients with the professional counselling service requested from us.
  • Internal record keeping.
  • We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • We may use the information to customise the website according to your interests.
  • To fulfil our administrative, legal and contractual obligations.

What information do we share?

We will not share any information about you with other organisations or people, except in the following situations:

  • Consent– The Open Sky Therapy may share your information with professional carers or others whom you have requested or agreed we should contact.
  • Serious harm– The Open Sky Therapy may share your information with the relevant authorities if we have reason to believe that this may prevent serious harm being caused to you or another person.
  • Compliance with law– The Open Sky Therapy may share your information where we are required to by law or by the regulations and other rules to which we are subject.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

All information you provide to us is stored as securely as possible.  All paper forms and correspondence are kept in locked filing cabinets.  All electronic records are stored on computer,  access to which requires password-protected authentication, or by reputable service providers using secure internet ‘cloud’ technology.

Your identifiable personal information is kept separately from any session notes and other descriptive material. Client notes and other documentation are destroyed 7 years after the end of therapy.

 How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You have the right to ask us to provide a copy of the information held by us in our records. You also have the right to require us to correct any inaccuracies in your information. If you would like to do this, please use the contact form.

 You may withdraw your consent for us to hold and process your data at any time.  However, if you do this while actively receiving therapy at Open Sky Therapy, your therapy would have to end.